Overview
Our return policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Approved returns are subject to a $5 restocking fee.
Several types of goods are exempt from being returned.
Non-Returnable Items
- Apparel
- Accessories
- Books
- Long Lines
- Lead Lines
- Buck Stops
- Discontinued items
- Gift cards
- Downloadable software products
- Horse health products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email confirming that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, a check for the remaining balance will be mailed to your billing address.
Exchanges
We only replace items if they are defective or damaged.
Damaged items must be reported within 10 days of receipt.
Defective items must be reported within 30 days to qualify for an exchange.
If you need to exchange an item for the same product, please email customer-care@montyrobertsshop.com and mail your item to:
Exchanges
P.O. Box 1700
Solvang, CA 93464
Shipping Returns
To return your product, please mail it to:
Returns
P.O. Box 1700
Solvang, CA 93464
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund in addition to the $5 restocking fee.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are returning an item valued at more than $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
